Who We Are

This Privacy Policy describes how They Poop We Scoop (“They Poop We Scoop,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, request a quote, book service, or communicate with us.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact information (name, email address, phone number).
• Service information (service address, city/ZIP, preferences, notes).
• Communications (messages you send to us, call/email history, and support requests).
• Technical information (IP address, device/browser type, approximate location, and basic site usage data). This may be collected through standard server logs and cookies or similar technologies.

How We Use Information

• Provide quotes, schedule service, and deliver service-related updates.
• Respond to inquiries and provide customer support.
• Send transactional messages (e.g., appointment confirmations, route updates, billing reminders) when applicable.
• Send marketing/promotional messages only if you separately opt in to marketing SMS and/or marketing email.
• Maintain, protect, and improve our website and services (including fraud/spam prevention).

Text Messaging (SMS) Privacy + Disclosures

If you choose to opt in to SMS, They Poop We Scoop may send text messages to the mobile number you provide. SMS opt-in is optional and is not required to request a quote or submit a form.

• Message types: appointment confirmations, service updates, billing reminders, and support responses. If you opt in to marketing SMS, we may also send promotions, offers, and service announcements.
• Message frequency: may vary based on your service schedule and your interactions with us.
• Costs: message and data rates may apply.
• Opt out: reply STOP to unsubscribe at any time (you may receive a final confirmation message).
• Help: reply HELP for help, or contact us using the information in the “Contact Us” section below.
• No third-party marketing: we do not sell or share SMS consent or your mobile number with third parties for their marketing.
• Service providers: we may share your phone number with SMS service providers solely to deliver messages you’ve requested.

Cookies & Tracking

We may use cookies, pixels, tags, and similar technologies to operate the site, understand traffic, and improve performance. You can control cookies through your browser settings and, where available, opt out of certain analytics.

How We Share Information

We may share information:

• With vendors/service providers that help us operate (e.g., email/SMS delivery, website hosting), under appropriate safeguards.
• When required by law or to protect rights, safety, and security.
• In connection with a business transfer (e.g., merger or sale), subject to applicable law.

Data Retention

We retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure.

User Rights & Your Choices

• You can opt out of marketing emails using the unsubscribe link (if provided).
• You can opt out of SMS by replying STOP.
• You can request access, correction, or deletion of certain information by contacting us (subject to legal limitations).

Mobile Information Sharing Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services (such as SMS delivery providers) is permitted solely to provide the services you request. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent version.

Contact Us

They Poop We Scoop Phone: (302) 899-8858 Email: info@poopscoopde.com

This page is provided for general informational purposes and does not constitute legal advice.